Skip to main content

There for you.

From insurance coverage support to questions for a pharmacist, NordiCare® is there to help.

A dedicated case manager.

At the very beginning of your experience with Norditropin® (somatropin) injection, you or your family will be assigned a dedicated Case Manager. This person will be in touch with you right away, and will assist throughout the remainder of your Norditropin® treatment.

Here’s an example of how the process works:


If you and your doctor choose Norditropin®, your doctor’s staff will submit your information to your NordiCare® Case Manager.


Your Case Manager will perform a benefits investigation: they’ll check with your insurance company to make sure you’re eligible for coverage.


Information on your insurance eligibility may be returned to the doctor’s office within 4 hours.


Your Case Manager will call you to explain NordiCare®, answer your questions, and may discuss JumpStart and Patient Assistance Programs. Following the call, you will be emailed a Welcome Packet.


You’ll receive a Starter Kit in the mail. This contains a pen case, cooler bag, backpack and more.


If your insurance claim is denied, your Case Manager may be able to help with the appeal process and, for eligible patients, set you up on the JumpStart program in the interim.a


If your insurance approves the claim, or if you are set up on JumpStart, your Case Manager will let you know next steps.


You’ll receive your first pen and begin therapy.


At every step, you can access NordiCare.com to:

  • Track the progress of your case
  • Receive alerts about refills and other required actions
  • Access your Case Manager, physician, and pharmacy information

Your NordiCare® Case Manager is assigned both to you and your doctor’s office, so he or she will already be used to interacting with your particular health care professional and their staff.

Keeping you going through change.

If you move, or your insurance coverage changes, your Case Manager will work to help keep things going smoothly. If you qualify, he or she may be able to set you up on the JumpStart program, which can provide free Norditropin® during these transitional times.

If your financial circumstances change, be sure to call us. Our Case Managers are passionate about making sure your child gets the therapy he or she needs.

Your NordiCare® Case Manager is assigned both to you and your doctor’s office, so he or she will already be used to interacting with your particular health care professional and their staff.

Giving you real-time updates.

Whether you have questions for your Case Manager, want to check the status on a Norditropin® shipment, or need to know how your case is progressing, just go to NordiCare.com. There, you can get real-time updates and alerts, or securely message your Case Manager for a personal response to your question.

You may also call NordiCare® at 1-888-NOVO-444 (1-888-668-6444) between 8 am and 8 pm Eastern Time, Monday–Friday, for information on getting your medication, or if you have questions on insurance coverage, approvals, reimbursement, etc. Plus, we have a pharmacist available to answer questions 24 hours a day, 7 days a week. We’re here to help.

In-person training, too.

If you’ve gone through Norditropin® 101 and watched the video about giving an injection, but you’re still a little unsure, your NordiCare® Case Manager can arrange for in-person training at your convenience.

aPatients who have been prescribed Norditropin®, for an FDA-approved indication and who have commercial insurance are eligible to receive a limited supply of free product from JumpStart™
Patients are not eligible to receive JumpStart™ if:

  • Their prescription drug costs are paid in whole or in part by any federal health care program, including, but not limited to Medicare (including any Medicare Part D or Medicare Advantage plan); Medicaid; Medigap; health benefits offered by the U.S. Department of Veterans Affairs, the U.S. Department of Defense, or TRICARE; or any other State or Federal medical or pharmaceutical benefit program or Pharmaceutical Assistance Program 
  • They have Secondary Medicaid or Government plans, even if patient has a Primary Commercial Plan

Selected Important Safety Information

Do not use Norditropin® if: you have a critical illness caused by certain types of heart or stomach surgery, trauma or breathing (respiratory) problems; you are a child with Prader-Willi syndrome who is severely obese or has breathing problems including sleep apnea; you have cancer or other tumors; you are allergic to somatropin or any of the ingredients in Norditropin®; your healthcare provider tells you that you have certain types of eye problems caused by diabetes (diabetic retinopathy); you are a child with closed bone growth plates (epiphyses).

Indications and Usage

What is Norditropin® (somatropin) injection?
 
Norditropin® is a prescription medicine that contains human growth hormone and is used to treat:
  • children who are not growing because of low or no growth hormone 
  • children who are short (in stature) and who have Noonan syndrome, Turner syndrome, or were born small (small for gestational age-SGA) and have not caught-up in growth by age 2 to 4 years 
  • children who have Idiopathic Short Stature (ISS) 
  • children who are not growing who have Prader-Willi syndrome (PWS) 
  • adults who do not make enough growth hormone

Important Safety Information (cont’d)

Before taking Norditropin®, tell your healthcare provider about all of your medical conditions, including if you:

  • have had heart or stomach surgery, trauma or serious breathing (respiratory problems) 
  • have had a history of problems breathing while you sleep (sleep apnea) 
  • have or have had cancer or any tumor 
  • have diabetes 
  • are pregnant or breastfeeding, or plan to become pregnant or breastfeed

Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements. Norditropin® may affect how other medicines work, and other medicines may affect how Norditropin® works.

How should I use Norditropin®?

  • Use Norditropin® exactly as your health care provider tells you to 
  • Do not share your Norditropin® pens and needles with another person even if the needle has been changed. You may give another person an infection or get an infection from them.

What are the possible side effects of Norditropin®?
Norditropin® may cause serious side effects, including:

  • high risk of death in people who have critical illnesses because of heart or stomach surgery, trauma or serious breathing (respiratory) problems 
  • high risk of sudden death in children with Prader-Willi syndrome who are severely obese or have breathing problems including sleep apnea 
  • increased risk of growth of cancer or a tumor that is already present and increased risk of the return of cancer or a tumor in people who were treated with radiation to the brain or head as children and who developed low growth hormone problems. Contact the healthcare provider if you or your child start to have headaches, or have changes in behavior, changes in vision, or changes in moles, birthmarks, or the color of your skin 
  • new or worsening high blood sugar (hyperglycemia) or diabetes 
  • increase in pressure in the skull (intracranial hypertension). If you or your child has headaches, eye problems, nausea or vomiting, contact the healthcare provider 
  • serious allergic reactions. Get medical help right away if you or your child has the following symptoms: swelling of your face, lips, mouth or tongue, trouble breathing, wheezing, severe itching, skin rashes, redness or swelling, dizziness or fainting, fast heartbeat or pounding in your chest, or sweating 
  • your body holding too much fluid (fluid retention) such as swelling in the hands and feet, pain in your joints or muscles or nerve problems that cause pain, burning, or tingling in the hands, arms, legs and feet. Tell your healthcare provider if you have any of these signs or symptoms of fluid retention. 
  • decrease in a hormone called cortisol. Tell your or your child’s healthcare provider if you or your child has darkening of the skin, severe fatigue, dizziness, weakness or weight loss 
  • decrease in thyroid hormone levels 
  • hip and knee pain or a limp in children (slipped capital femoral epiphysis) 
  • worsening of pre-existing curvature of the spine (scoliosis) 
  • severe and constant abdominal pain can be a sign of pancreatitis. Tell your or your child’s healthcare provider if you or your child has any new abdominal pain. 
  • loss of fat and tissue weakness in the area of skin you inject 
  • increase in phosphorus, alkaline phosphatase, and parathyroid hormone levels in your blood

The most common side effects of Norditropin® include:

  • injection site reactions and rashes, and headaches

Please click here for Norditropin® Prescribing Information.

Norditropin® is a prescription medication.

Novo Nordisk provides patient assistance for those who qualify. Please call 1-866-310-7549 to learn more about Novo Nordisk assistance programs.

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800- FDA-1088.

Talk to your health care provider and find out if Norditropin® is right for you or your child.