Unlike with most medications, you won’t just walk down to your local pharmacy to pick up your Norditropin® prescription. Instead, you’ll work with a Specialty Pharmacy. This will be the company that ships your medicine to you on a regular basis.
Getting your first FlexPro® pen.
Your NovoCare® Case Manager will call to let you know that the Specialty Pharmacy has shipped the product.
You’ll receive the package, which is shipped overnight on ice. If you are concerned about the temperature of the FlexPro® pen when it arrives, check to make sure that the liquid in the scale (the transparent window) is clear and colorless, or call your NovoCare® Case Manager with any questions. Refrigerate the pen upon receipt.a
After the first time you use the pen, you can store it at room temperature (up to 77°F) for up to 21 days, or in the refrigerator for up to 4 weeks.a
aAll unused Norditropin® products must be refrigerated (36°F to 46°F) prior to first use. Do not freeze and avoid direct light. After first injection, Norditropin® pens can either be stored outside of the refrigerator (up to 77°F) for use within 3 weeks, or in the refrigerator (between 36°F and 46°F) for use within 4 weeks.

JumpStart™ Program: The JumpStart™ program may be able to help you start with Norditropin® before your insurance coverage begins, as well as stay on the therapy through changes like moves and insurance coverage gaps.b


JumpStart™ Program: The JumpStart™ program may be able to help you start with Norditropin® before your insurance coverage begins, as well as stay on the therapy through changes like moves and insurance coverage gaps.b
Your Starter Kit.
NovoCare® has probably already sent you your Starter Kit, which contains everything you need to get going with your Norditropin® treatment.

Norditropin® Starter Kit for ages 3-10 includes:
- Cinch bag backpack
- Bryan the Lion injection buddy with plush injection pen
- Bryan the Lion introduction booklet
- Understanding Norditropin® comic book set
- Quick Reference Guides – 5 mg, 10 mg, 15 mg, and 30 mg
- Sharps Container
- Alcohol Swabs
(Starter Kit contents may vary.)

Norditropin® Starter Kit for ages 11-16 includes:
- Cinch bag backpack
- Understanding Norditropin® comic book set
- Quick Reference Guides – 5 mg, 10 mg, 15 mg, and 30 mg
- Sharps Container
- Alcohol Swabs
(Starter Kit contents may vary.)
bPatients who have been prescribed Norditropin® for an FDA-approved indication and who have commercial insurance are eligible to receive a limited supply of free product from JumpStart™
Patients are not eligible to receive JumpStart™ if:
- Their prescription drug costs are paid in whole or in part by any federal health care program, including, but not limited to Medicare (including any Medicare Part D or Medicare Advantage plan); Medicaid; Medigap; health benefits offered by the U.S. Department of Veterans Affairs, the U.S. Department of Defense, or TRICARE; or any other State or Federal medical or pharmaceutical benefit program or Pharmaceutical Assistance Program
- They have Secondary Medicaid or Government plans, even if patient has a Primary Commercial Plan