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Insurance, simplified.

Navigating your prescription drug insurance.

Once you have a doctor’s prescription for a specialty drug like Norditropin®, it can be helpful to understand how the approval and fulfillment process works. The process can seem complex at first, but don’t worry! Plus, your NovoCare® Case Manager can provide information to help you.


NovoCare® works directly with your insurance company on your behalf.

Our goal is to make it easier for you to handle many of the issues involved. Even if your insurance company doesn’t cover Norditropin®, NovoCare® will let you know what therapy it does cover.

Making sense of it all.

Navigating Your Prescription Drug Insurance is a complimentary guide to help you better understand how prescription drug benefits work.

Good to know:

Calls from NovoCare® come from the 502 area code. Your Caller ID may say “RxCrossroads.”

Keep the name NovoCare® in mind: NovoCare® Case Managers aren’t affiliated with your doctor (although they do work together). Your Case Manager won’t say they’re “calling on behalf of Dr. So-and-So.”

Getting the ball rolling.

Your NovoCare® Case Manager will start the process with your insurance company. Using information provided by your doctor’s office, including copies of your insurance and pharmacy coverage cards, your Case Manager helps you to work with your insurance company. A couple of helpful hints:

If you receive information from your insurance company, you should communicate it to your Case Manager to make sure that everyone’s on the same page.

If your Case Manager leaves you a phone message, it’s important to return the call as soon as possible to keep things moving along.


Should your initial insurance claim for Norditropin® be denied, there is a multi-step appeal process available for eligible patients.a Your NovoCare® Case Manager will work with you to handle it. Working hand-in-hand with a NovoCare® Appeals Manager (many of whom are nurses), your Case Manager will work on your behalf. He or she may need additional information from you, so be sure to send this along promptly if necessary. Each situation is unique, and not all appeals will be approved.


Most insurance companies require prescriptions for medications such as Norditropin® to be reauthorized every so often—once every 6 months or once a year, for example. Your NovoCare® Case Manager can help handle reauthorizations for you, working directly with your doctor’s office for any necessary information.

Selected Important Safety Information

Do not use Norditropin® if: you have a critical illness caused by certain types of heart or stomach surgery, trauma or breathing (respiratory) problems; you are a child with Prader-Willi syndrome who is severely obese or has breathing problems including sleep apnea; you have cancer or other tumors; you are allergic to somatropin or any of the ingredients in Norditropin®; your healthcare provider tells you that you have certain types of eye problems caused by diabetes (diabetic retinopathy); you are a child with closed bone growth plates (epiphyses).

Indications and Usage

What is Norditropin® (somatropin) injection?
Norditropin® is a prescription medicine that contains human growth hormone and is used to treat:
  • children who are not growing because of low or no growth hormone 
  • children who are short (in stature) and who have Noonan syndrome, Turner syndrome, or were born small (small for gestational age-SGA) and have not caught-up in growth by age 2 to 4 years 
  • children who have Idiopathic Short Stature (ISS) 
  • children who are not growing who have Prader-Willi syndrome (PWS) 
  • adults who do not make enough growth hormone

Important Safety Information (cont’d)

Before taking Norditropin®, tell your healthcare provider about all of your medical conditions, including if you:

  • have had heart or stomach surgery, trauma or serious breathing (respiratory problems) 
  • have had a history of problems breathing while you sleep (sleep apnea) 
  • have or have had cancer or any tumor 
  • have diabetes 
  • are pregnant or breastfeeding, or plan to become pregnant or breastfeed

Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements. Norditropin® may affect how other medicines work, and other medicines may affect how Norditropin® works.

How should I use Norditropin®?

  • Use Norditropin® exactly as your health care provider tells you to 
  • Do not share your Norditropin® pens and needles with another person even if the needle has been changed. You may give another person an infection or get an infection from them.

What are the possible side effects of Norditropin®?
Norditropin® may cause serious side effects, including:

  • high risk of death in people who have critical illnesses because of heart or stomach surgery, trauma or serious breathing (respiratory) problems 
  • high risk of sudden death in children with Prader-Willi syndrome who are severely obese or have breathing problems including sleep apnea 
  • increased risk of growth of cancer or a tumor that is already present and increased risk of the return of cancer or a tumor in people who were treated with radiation to the brain or head as children and who developed low growth hormone problems. Contact the healthcare provider if you or your child start to have headaches, or have changes in behavior, changes in vision, or changes in moles, birthmarks, or the color of your skin 
  • new or worsening high blood sugar (hyperglycemia) or diabetes 
  • increase in pressure in the skull (intracranial hypertension). If you or your child has headaches, eye problems, nausea or vomiting, contact the healthcare provider 
  • serious allergic reactions. Get medical help right away if you or your child has the following symptoms: swelling of your face, lips, mouth or tongue, trouble breathing, wheezing, severe itching, skin rashes, redness or swelling, dizziness or fainting, fast heartbeat or pounding in your chest, or sweating 
  • your body holding too much fluid (fluid retention) such as swelling in the hands and feet, pain in your joints or muscles or nerve problems that cause pain, burning, or tingling in the hands, arms, legs and feet. Tell your healthcare provider if you have any of these signs or symptoms of fluid retention. 
  • decrease in a hormone called cortisol. Tell your or your child’s healthcare provider if you or your child has darkening of the skin, severe fatigue, dizziness, weakness or weight loss 
  • decrease in thyroid hormone levels 
  • hip and knee pain or a limp in children (slipped capital femoral epiphysis) 
  • worsening of pre-existing curvature of the spine (scoliosis) 
  • severe and constant abdominal pain can be a sign of pancreatitis. Tell your or your child’s healthcare provider if you or your child has any new abdominal pain. 
  • loss of fat and tissue weakness in the area of skin you inject 
  • increase in phosphorus, alkaline phosphatase, and parathyroid hormone levels in your blood

The most common side effects of Norditropin® include:

  • injection site reactions and rashes, and headaches

Please click here for Norditropin® Prescribing Information.

Norditropin® is a prescription medication.

Novo Nordisk provides patient assistance for those who qualify. Please call 1-866-310-7549 to learn more about Novo Nordisk assistance programs.

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit, or call 1-800- FDA-1088.

Talk to your health care provider and find out if Norditropin® is right for you or your child.