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Getting your first FlexPro® pen

Unlike with most medications, you won’t just walk down to your local pharmacy to pick up your Norditropin® prescription. Instead, you’ll work with a Specialty Pharmacy. This will be the company that ships your medicine to you on a regular basis.

  • Your NordiCare® Case Manager will call to let you know that the Specialty Pharmacy has shipped the product.
  • You’ll receive the package, which is shipped overnight on ice. If you are concerned about the temperature of the FlexPro® pen when it arrives, check to make sure that the liquid in the scale (the transparent window) is clear and colorless, or call your NordiCare® Case Manager with any questions. Refrigerate the pen upon receipt.a
  • After the first time you use the pen, you can store it at room temperature (up to 77°F) for up to 21 days, or in the refrigerator for up to 4 weeks.a

a All unused Norditropin® products must be refrigerated (36°F to 46°F) prior to first use. Do not freeze and avoid direct light. After first injection, Norditropin® pens can either be stored outside of the refrigerator (up to 77°F) for use within 3 weeks, or in the refrigerator (between 36°F and 46°F) for use within 4 weeks.

JumpStart Program: The JumpStart program may be able to help you start with Norditropin® before your insurance coverage begins, as well as stay on the therapy through changes like moves and insurance coverage gaps.

Your Starter Kit

Your Starter KitNordiCare® has probably already sent you your Starter Kit, which contains everything you need to get going with your Norditropin® treatment, including:

  • Backpack
  • Pen case
  • Cooler bag
  • Sharps container
  • Alcohol swabs
  • and more

(Starter Kit contents may vary.)